by Martin Butler, University of Stellenbosch Business School.

Please note that the distribution is intended for use by individuals and institutions internally and not for service providers wishing the apply the principles at 3rd parties. Use of the material should recognise the author and event.
by Martin Butler, University of Stellenbosch Business School.

Please note that the distribution is intended for use by individuals and institutions internally and not for service providers wishing the apply the principles at 3rd parties. Use of the material should recognise the author and event.
by Immo Böhm, Afresh Consult
by Trevor Lambiotte, Just Enough Software Corporation
by Manfred Engling, Verizon
by Milton Louw of the ICT Alliance